Privacy Policy

Lott Ship Agency, Inc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wwwlottshipagency.com and use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or service request forms
• Contact us via email or phone
• Request quotes or information about our services
• Subscribe to our communications

The personal information we collect may include:

• Name and contact person details
• Company name and business information
• Email address
• Phone number
• Vessel information (vessel name, IMO number)
• Service requirements and special requests
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide ship agency services and respond to your service requests
• Communication: To contact you regarding your inquiries, service requests, or important updates
• Quote Preparation: To prepare and deliver quotes for requested services
• Business Operations: To manage our business operations and improve our services
• Customer Support: To provide customer support and address your questions or concerns
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Website Improvement: To analyze website usage and improve user experience
• Security: To protect against fraud, unauthorized access, and other security issues

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Email delivery services (FormSubmit.co for form processing)
• Website hosting providers
• IT service providers
• Port authorities and customs officials (as necessary for service delivery)

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission (HTTPS when deployed)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of inaccurate information.

6.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

6.3 Objection and Restriction

You may object to or request restriction of certain processing of your personal information.

6.4 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

6.5 Withdrawal of Consent

Where we process your information based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. For detailed information about our use of cookies, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Significant changes to this Privacy Policy will be communicated through a prominent notice on our website or via email.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Data Protection Officer

For data protection inquiries or to exercise your rights, you may contact our designated privacy contact at the email address above.

15. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.